Your satisfaction is our priority. Learn about our quality guarantee.
We stand behind the quality of every sign we produce. If you're not completely satisfied with your order, we'll make it right.
If your signs have printing defects, incorrect colors, or quality issues, we'll reprint your order at no charge. Contact us within 7 days of receiving your order.
If your signs arrive damaged, we'll send a replacement shipment free of charge. Please contact us immediately with photos of the damage.
If we shipped the wrong product or quantity, we'll send the correct order and provide a prepaid return label for the incorrect items.
Due to the custom nature of our products, we cannot accept returns or exchanges on correctly printed orders. Please review your proof carefully before approving production.
Reach out to our support team within 7 days of receiving your order. Email service@trafficsigns.com or use our contact form.
Include your order number, a description of the issue, and clear photos showing the problem.
Our team will review your case within 24 hours and determine the best solution.
We'll either reprint your order (most common), issue a refund, or provide store credit based on the situation.
Processing Time: Approved refunds are processed within 3-5 business days.
Refund Method: Refunds are issued to the original payment method used for the order.
Bank Processing: Please allow 5-10 business days for the refund to appear on your statement, depending on your bank.
Shipping Costs: Original shipping costs are non-refundable unless we made an error.
Yes! Contact us immediately if you need to cancel. If production hasn't started, we'll issue a full refund. Once production begins, cancellations may not be possible.
Since all orders are custom-made based on your approved proof, we cannot accept returns for design preferences. Please review your proof carefully before approval.
No, we don't require you to return defective items. Just provide photos showing the issue and we'll process your reprint or refund.
We'll reprint the defective portion of your order. You don't need to return the good signs.
Our support team is available Monday-Thursday 8am-5pm, Friday 8am-4pm CST.